Job Title: Technical Support Specialist / IT Support Technician

Job Requirements:

Education & Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL, Cisco CCNA) are a plus

 

+Technical Skills:

• Strong understanding of computer hardware, software, and networking systems

• Proficiency in troubleshooting Windows, macOS, and/or Linux operating systems

• Experience with remote support tools and ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow)

• Familiarity with Active Directory, Office 365, VPN, and network protocols (TCP/IP, DNS, DHCP)

• Knowledge of cybersecurity best practices and endpoint protection solutions

 

Soft Skills:

• Excellent verbal and written communication skills

• Strong analytical